Guide to SaaS Customer Services Software and Top 10 Solutions
Introduction Failing to offer great customer services directly impacts customer satisfaction and retention rates. Superior products/services alone are not good enough in today’s competitive market. Excellent customer services and knowing who wants what is equally important in achieving success. Modern technologies have enabled enterprises as well as SMBs to acquire and process customer data like […]
What is Customer Engagement Score and How to Calculate It
At it’s core, customer engagement score is a single metric that is used to measure how engaged your customers are. The metric is represented by a number based on customer activity and usage of your product or service — the higher the number the happier and more engaged the customer. Together with customer satisfaction, customer […]
ARR vs ACV vs TCV
What comes to your mind when you read the letters ARR? Well, if you’re in the financial market you may refer to the NYSE:ARR stock, if you’re a tech guy you may think of Application Request Routing; but for us SaaS professionals, ARR means two things only: Annual Run Rate and Annual Recurring Revenue. Although both metrics are […]
